Using managed IT services is an excellent option for any business, big or small. Instead of hiring a full-time, in-house IT department, you can save your business a lot of money by outsourcing your IT services to a managed provider. The best provider for your business depends on your business infrastructure. You need to make sure their services align with your needs. Here are some factors to consider when outsourcing to a managed IT provider.
1. IT consulting
First and foremost, you want to work with a managed IT service provider who offers in-depth IT consulting. Consulting services will audit and assess your current systems and provide guidance on optimizing your hardware, software, and network systems. They will connect you to the best and most modern technologies available and help you to identify opportunities for improvement in your operations continuously. Ubisec Systems is a great example of a managed IT service provider who offers quality consulting services.
2. Technical knowledge
Your chosen provider should be experts in all things IT. They should have technical specialists on their staff who have advanced training in software and hardware systems, cybersecurity, and communications. The point of hiring a managed IT service provider is that they have specialized technical know-how that your in-house team doesn’t.
3. 24/7 support
It’s essential that you can connect with your provider anytime you have a technical issue. Your business is reliant on your digital processes, applications, and systems to function. If your network slows down, your website goes down, or your POS system stops working, you could risk having your services negatively impacted. To operate efficiently and provide responsive customer service, you need your IT team on call for the minute there is a problem. That is why 24/7 support should be an essential factor when choosing your managed IT provider.
4. Cybersecurity experts
There is a cyberattack in the United States every 39seconds, with one in three Americans being impacted by cybercrime each year. Your chosen IT service provider should supply comprehensive protection from the full range of potential cyberthreats. With cyberattacks becoming more sophisticated, your IT team must be up to date on current threats, how to identify them, and how to prevent them. In the event of a data breach, they must be able to quickly secure your systems and reduce the potential of permanent loss of files.
Loss of data can be detrimental to your business. Your managed IT provider should have systems in place to protect your data and restore any data if there are any incidents. Look for providers that offer automated data backups, tested recovery plans, policies that mitigate risks, and round the clock monitoring of your files and applications. Cyberattacks can happen, even when you take precautions. Still, with a thorough data-recovery system in place, your IT provider should be able to restore any lost data quickly, allowing you to get your operations running again.
Managed IT providers can alleviate a tremendous amount of pressure on your business and your staff by offering effective and efficient IT services whenever you need them.